Policies — Norvique Atelier
Every piece is inspected by hand before it leaves the atelier. If something still isn't right, here's exactly how returns, replacements and refunds work.
You have 10 days from the date your order is delivered to let us know if something is wrong. Contact us within that window with clear photographs and a short description of the issue.
A return may be accepted when:
If we confirm a qualifying defect or an error on our part, we'll offer a replacement where possible, or a full refund of the eligible purchase amount.
Refunds are processed once the returned item has been received and inspected at the atelier.
Because personalized pieces are made specifically to your requested specifications, they're generally non-returnable for change of mind, incorrect customer-supplied measurements, style changes, or color preference once production has begun.
This doesn't affect your rights if the piece arrives defective, damaged, or materially different from what was agreed.
Returned items should be:
If the return is due to a confirmed manufacturing defect, delivery damage, or an error made by Norvique Atelier, we'll work with you on the return shipping arrangements.
For returns requested for reasons not caused by Norvique Atelier, return shipping may be your responsibility.
You're responsible for providing accurate measurements. We strongly recommend using our Size Guide and contacting us before ordering if you're unsure about sizing.
Send us your order details and clear photographs — the atelier reads every message personally and replies within two business days.