How can we help?

A regular order is any pre-listed piece on our site, made to its standard size and fit. It ships from ready stock once your order is placed, without the wait of a made-to-order or pre-order item.

Pre-orders open during a launch campaign, ahead of a piece becoming part of our regular collection. Ordering during this window means a discounted price and priority on the first units produced, in exchange for a slightly longer lead time.

Regular orders within the US typically arrive in 5–8 business days. Custom and pre-order pieces are made after your order is placed, so allow additional production time — we'll confirm an estimate once your order is in.

Yes. International shipping is available at checkout, with rates and timelines calculated by destination. Orders over $50 within the US ship free.

Regular orders can be returned within 30 days of delivery, unworn and with original tags attached, for a refund to your original payment method or store credit.

Reach out through our Contact page with your order number and the size or item you'd like instead. We'll send a prepaid label and process the swap as soon as the original piece is on its way back to us.

Because each custom piece is made to your specification, these orders are final sale. If something arrives with a fault or doesn't match the brief you provided, contact us — we'll make it right.

Yes — almost anything in our range can be made to order. Share a reference photo or design and describe what you're after through the Custom Order Form, and our team will follow up with fit, material and timing details.

Most custom pieces take 3–5 weeks from confirmed design to completion, depending on materials and complexity. We'll give you a firm estimate before production begins.

Yes. Note your preferences on the Custom Order Form — leather type and grain, fabric, lining, stitching color and hardware finish can all be specified.

Each product page links to our Size Guide, with measurements by garment. For custom pieces, we'll ask for your measurements directly during the order process.

Regular orders qualify for a free size exchange within 30 days. For custom pieces, let us know within 7 days of delivery and we'll work with you on an adjustment.

We accept all major credit and debit cards, along with PayPal. All transactions are processed securely at checkout.

Yes. Checkout is encrypted end-to-end and we never store your full card details on our servers.

Once your order ships, you'll receive a tracking link by email. You can also view order status any time from your account under My Account.