Norvique Atelier respects your privacy and is committed to protecting personal information provided through our website.
Information we may collect
When you place an order, contact us, or interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Product customization details
- Measurements voluntarily provided for custom garments
- Communication history relating to an order
How we use your information
Your information may be used to:
- Process and fulfill orders
- Arrange shipping and delivery
- Communicate about your order
- Provide customer support
- Handle returns or refunds
- Complete personalization requests
- Prevent fraud or unauthorized transactions
- Improve our website and customer experience
- Comply with applicable legal requirements
Payment information
Payment information is processed through the applicable payment provider. Norvique Atelier does not intentionally store complete payment-card information on its own systems.
Shipping information
Your name, address, telephone number and other necessary information may be shared with shipping and courier providers solely for the purpose of delivering your order.
Marketing
We may send promotional communications where permitted by applicable law. Customers may opt out of marketing communications at any time.
Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Understand website traffic
- Improve website performance
- Remember certain preferences
- Support marketing or analytics where applicable
Data security
We take reasonable administrative and technical measures to protect customer information against unauthorized access, loss, misuse or disclosure.
Third parties
We may use trusted third-party service providers such as payment processors, hosting providers, analytics services and shipping companies. Such providers may receive only the information reasonably required to perform their services.
Children's privacy
Our website is not intentionally directed toward children. We do not knowingly collect personal information from children for commercial purposes.
Privacy questions
For questions concerning your personal information or this Privacy Policy, customers may contact Norvique Atelier through the contact details provided on our website.
If you'd like to know exactly what we hold on file, or wish to have it corrected or removed, reach us via the Contact page and we'll be glad to help.