Shipping & delivery
Do you offer worldwide shipping?
Yes. We offer worldwide delivery to eligible destinations. Shipping availability may vary depending on the product and destination-country regulations.
Do you offer free shipping?
Yes. Orders of $600 USD or more qualify for free delivery to eligible destinations. Orders below $600 may have shipping charges calculated at checkout.
Will my order have tracking?
Yes. We provide shipment tracking for orders where tracking is available through the selected courier service.
How long does delivery take?
Delivery time depends on the destination, courier, customs clearance, and the product's production or processing time. Made-to-order and personalized products may require additional preparation time.
Custom orders & personalization
Do you accept custom orders?
Yes. Customization is one of our specialties. We can personalize selected products according to your measurements, preferred length, colors, materials, design details, and other requirements.
What can I personalize?
Depending on the product, personalization may include:
- Custom measurements — chest and waist, shoulder and sleeve length
- Garment length — shirt, 3/4, or full/floor length
- Collar, hood, cuffs, pockets, zippers and buttons, belts
- Color and leather / shearling / fur selection
- Lining, embroidery, and monogram or initials
- Other agreed design modifications
Can I order a completely custom design?
We welcome custom design requests for selected products. Send us your requirements, reference images, or design ideas, and we can discuss what is possible based on the product, materials, and craftsmanship involved.
Sizing & fit
Can you make a garment according to my exact measurements?
Yes. Made-to-measure service is available for selected products. Customers should provide accurate measurements according to our Size Guide. We recommend contacting us before ordering if you require a special fit or unusual measurements.
What if I am between two sizes?
If you are between sizes, we recommend contacting Norvique Atelier before placing your order. We can help determine the most suitable size or discuss a custom measurement option.
Can you make sizes outside your standard size chart?
Yes, custom sizing may be available for selected products. Please contact us with your required measurements before ordering.
Craftsmanship & materials
Are your products handmade?
Yes. Many Norvique Atelier pieces are handcrafted and carefully finished by skilled artisans. Because natural materials are used, slight variations in texture, grain, markings, and color may naturally occur.
Can I request a different color or material?
For selected products, yes. Material and color availability depends on the design and current material availability. Please contact us before ordering for special requests.
Why should I choose Norvique Atelier?
Norvique Atelier combines craftsmanship, premium natural materials, and personalized service to create pieces designed around the individual customer. Our focus is on quality, attention to detail, and creating distinctive products rather than simply offering standard-size fashion.
Returns
Do you accept returns?
Yes. Norvique Atelier offers a 10-day return policy for qualifying issues. Customers should contact us within 10 days of delivery if the product arrives defective, damaged, incorrect, or materially different from the agreed specifications.